Delivery Instructions and Timeframes

Delivery instructions for each custom pen job are requested from the customer upon acceptance of the job and confirmed with the customer prior to dispatch.

SHIPPING TIME FRAMES

Banner Pen Australia uses a wide range of courier services depending on the shipping destination and the quantity of marketing pens being shipped.  Customers are provided with an estimated date that they should expect to receive their goods.  General delivery time from artwork approval is 4 weeks to major metros areas with deliveries to rural and more regional areas typically taking 5 weeks.  Please note that Banner Pen Australia ships their promotional pens Australia wide.

SHIPPING COST

Unless otherwise specified, shipping of the pens is done for FREE.  We ship all of our personalised pens Australia wide.

DELIVERIES OUTSIDE OF AUSTRALIA

All shipping costs of our marketing pens outside of Australia are the responsibility of the customer.  This is outlined in any quotes requested by customers looking to ship pens overseas.