Frequently Asked Questions



Q1. Can you layout our artwork / design?

Yes.  We have a dedicated graphic designer and print specialist that can layout your scroll pen / banner pen artwork as per your specifications.

Our graphic designer will assess all artwork for possible problems or discolouration that could occur during printing if converting a PMS colour to a process colour. Banner Pen Australia offers low graphic design rates at $149 per job.


Q2. Can I prepare my own artwork?

Yes – ABSOLUTELY!   We provide artwork templates and specifications which are very easy to follow for any graphic designer and you can simply email us your completed artwork when you are ready to go.


Q3. How long does it take to make my banner pens?

STEP 1: Banner Print & Proof – 7 Days
Once your  artwork is finalised, it takes around 7 days to print the banners of your pen. Once completed, the banner pens are then assembled and emailed to you for your immediate approval.

STEP 2: Mass Production – 14 Days
The banner pens take around 14 days for mass assembly and completion of your order. Your pens are then packed and shipped.

STEP 3: Shipping:
Delivery times can range from 3-10 days depending on the destination.  We ship our banner pens Australia wide.


Q4.  Are samples available?

Yes.  Samples are available FREE OF CHARGE, and are sent via express post for a speedy delivery.



Q5.  Are replacement ink inserts available?

Yes, replacement ink refills are available for all models of banner pens.


Q6.  How Do I Start?

Contact our team directly now on [email protected] and we’ll get the ball rolling based on your needs.

If you prefer, you can get the banner pen artwork templates and specifications on our website to give to your graphic designer. Once the artwork is completed, simply send us the completed artwork with your order and we’ll start proofing your job.